Technology Outsourcing

Outsource your Infrastructure Management

  • Different levels of technology management
  • We are the largest team of virtualization experts in Canada
  • Citrix, VMware, Microsoft & Storage

Technology Outsourcing

Outsource your Infrastructure Management

  • Different levels of technology management
  • The largest team of virtualization experts in Canada
  • Citrix, VMware, Microsoft & storage

Technology Outsourcing Services

Malicis offers outsourcing services to manage your IT technology infrastructure including CitrixVMwareMicrosoft or even your storage environment. This is an ideal service for you if your IT department lacks the knowledge and skills required to manage a particular technology. Our professionals will take care of managing your infrastructure. Consult our service plans to discover the options available to you.

Technological infrastructure

Citrix-Logo
The Citrix technology suite is focused on the component sets of XenApp and XenDesktop. Updates contain as many as 10 combined XenApp and Xendesktop VDAs.
VMware-Logo
The VMware and backup technology suite is focused on the component set of vSphere.
Microsoft-Logo
The Microsoft suite is focused on the following components : Active Directory Services, File Sharing Services, DHCP and DNS Printing servers, GPO servers only

Remote Service Provision

Our service plans are delivered remotely. This gives you access to a complete team of experts rather than just one on-site consultant.

Personalized Offers

We offer many options to precisely meet your needs. You are supporting a highly specialized, local team.

Service plans

All plans include (basic service) :

  • 24/7 emergency line
  • Calls returned in less than an hour
  • Service call in less than 2 hours
  • Access to our ticket tool, Zendesk
  • Access to our list of support tools

À LA CARTE

Offered on an incident basis
  • Includes basic services only

BRONZE SERVICE

Offered on an incident basis
  • First hour billed at normal rate (8 a.m. - 6 p.m., working days)
  • Subsequent hours at standard rate (8 a.m. - 6 p.m., working days)
  • First hour is 1.5 X the normal rate (evening and non-working days)
  • Subsequent hours 1.5 X the normal rate (evenings and non-working days)
  • One audit per technological block per year including a detailed report

SILVER SERVICE

Offered on an incident basis
  • First hour billed at normal rate (8 a.m. - 6 p.m., working days)
  • Subsequent hours at standard rate (8 a.m. - 6 p.m., working days)
  • First hour is 1.5 X the normal rate (evening and non-working days)
  • Subsequent hours 1.5 X the normal rate (evenings and non-working days)
  • One audit per technological block per year including a detailed report
  • One update per year on a single site of the technological block
  • Scheduling email updates

GOLD SERVICE

Offered on an incident basis
  • First hour billed at normal rate (8 a.m. - 6 p.m., working days)
  • Subsequent hours at standard rate (8 a.m. - 6 p.m., working days)
  • First hour is 1.25 X the normal rate (evening and non-working days)
  • Subsequent hours 1.25 X the standard rate (evening and non-working days)
  • An audit by technological block including a detailed report comprising more elements than the Bronze and Silver service levels
  • 2 updates per year of the technological block on all sites
  • Proactive project management (8 hours per update)

PLATINUM SERVICE

Offered on an incident basis
  • First hour billed at normal rate (8 a.m. - 6 p.m., working days)
  • Subsequent hours at standard rate (8 a.m. - 6 p.m., working days)
  • First hour is at normal rate (evening and non-working days)
  • Subsequent hours at regular rate (evening and non-working days)
  • One audit per technology block per year including a detailed report containing more elements than the Bronze, Silver and Gold service levels
  • All updates of the technology block
  • Full proactive project management with project manager
  • Management of the entire technology block solution
  • Evening and weekend production service offered at normal rate
  • Remote monitoring of the technological block
  • 1 training discount on our premises (value up to $ 5,000)

À LA CARTE

Offered on an incident basis
  • Include basic services only include

BRONZE SERVICE

Offered on an incident basis
  • First hour billed at normal rate (8 a.m. - 6 p.m., working days)
  • Subsequent hours at standard rate (8 a.m. - 6 p.m., working days)
  • First hour is 1.5 X the normal rate (evening and non-working days)
  • Subsequent hours 1.5 X the normal rate (evenings and non-working days)
  • One audit per technological block per year including a detailed report

SILVER SERVICE

Offered on an incident basis
  • First hour billed at normal rate (8 a.m. - 6 p.m., working days)
  • Subsequent hours at standard rate (8 a.m. - 6 p.m., working days)
  • First hour is 1.5 X the normal rate (evening and non-working days)
  • Subsequent hours 1.5 X the normal rate (evenings and non-working days)
  • One audit per technological block per year including a detailed report
  • One update per year on a single site of the technological block
  • Scheduling email updates

GOLD SERVICE

Offered on an incident basis
  • First hour billed at normal rate (8 a.m. - 6 p.m., working days)
  • Subsequent hours at standard rate (8 a.m. - 6 p.m., working days)
  • First hour is 1.25 X the normal rate (evening and non-working days)
  • Subsequent hours 1.25 X the standard rate (evening and non-working days)
  • An audit by technological block including a detailed report comprising more elements than the Bronze and Silver service levels
  • 2 updates per year of the technological block on all sites
  • Proactive project management (8 hours per update)

SERVICE PLATINE

Offered on an incident basis
  • First hour billed at normal rate (8 a.m. - 6 p.m., working days)
  • Subsequent hours at standard rate (8 a.m. - 6 p.m., working days)
  • First hour is at normal rate (evening and non-working days)
  • Subsequent hours at regular rate (evening and non-working days)
  • One audit per technology block per year including a detailed report containing more elements than the Bronze, Silver and Gold service levels
  • All updates of the technology block
  • full proactive project management with project manager
  • Management of the entire technology block solution
  • Evening and weekend production service offered at normal rate
  • Remote monitoring of the technological block
  • 1 training discount on our premises (value up to $ 5,000)

What Sets Us Apart

We possess the largest team of virtualization experts in Canada.

Our expertise extends to all industry sectors and all business sizes.

We own a computer lab that allows us to reproduce client environments in order to isolate problems and identify paths to a solution.

We provide IT support to hospitals. We take this very seriously, so the saying “It’s not a matter of life or death” doesn’t apply to us.

We are experts at setting up recovery plans.

We are experts in crisis management (cyber attacks, major crashes, emergency personnel replacements, etc.)

Frequently Asked Questions (FAQ)

Our services in technology outsourcing are ideal for any business that already has an IT department, but doesn’t have the required expertise in a particular technology such as Citrix, VMware or Microsoft. You can outsource your technology with the Malicis team.

Each of the plans offered by Malicis comes with 24/7 emergency tech support. Fees vary according to the level chosen. Our service is available in French or in English. Call (514) 849-1100 or open a ticket using your login credentials with the help of Zendesk software.

The Platinum service plan is a turnkey solution for total outsourcing of the technology of your choice. It’s one of our most popular choices as it allows you to obtain a service that covers the support, maintenance and evolution of a technology.

Entrust us with the management of your infrastructure

Request a quote

Faites confiance à nos experts en Virtualisation de système et en Cloud

Trust us to manage your infrastructure

Request a quote

Trust our Experts in System Virtualization and the Cloud